Caytava — End-User License Agreement (Terms of Service)
This End-User License Agreement (“Agreement” or “Terms”) is a binding contract between Caytava Inc., a Delaware corporation (“Caytava,” “we,” “us,” or “our”), and the individual or entity that accesses or uses the Service (“you,” “your,” or “Customer”). By creating an account, clicking “I agree,” or otherwise accessing or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” refers to that entity.
If you do not agree to these Terms, do not access or use the Service.
1. Definitions
- “Service” means the Caytava web application, APIs, and related software, features, and support made available by Caytava, including financial/accounting, budgeting/FP&A, CRM, reporting, and AI-assistant features, and any integrations with Third-Party Services.
- “Customer Data” means data you or your Authorized Users submit to, or that the Service ingests on your instruction from a Connected Account, including financial records, transactions, contacts, and documents.
- “Authorized User” means an individual you permit to access the Service under your account.
- “Connected Account” / “Third-Party Service” means a third-party product you connect to the Service (for example, QuickBooks Online, Xero, a bank data provider, a payroll provider, or a document/e-signature provider).
- “AI Features” means features that use machine learning or large language models to help you draft, summarize, classify, search, or analyze (including the “Ask Kate” assistant).
2. Eligibility and accounts
2.1 You must be at least 18 years old and able to form a binding contract to use the Service.
2.2 You are responsible for (a) maintaining the confidentiality of your and your Authorized Users’ credentials, (b) all activity under your account, and (c) promptly notifying us of any unauthorized use. You are responsible for your Authorized Users’ compliance with these Terms.
3. License grant
Subject to these Terms and your payment of applicable fees, Caytava grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during the term. All rights not expressly granted are reserved.
4. Acceptable use
You will not, and will not permit any Authorized User or third party to: (a) use the Service in violation of applicable law or these Terms; (b) reverse engineer, decompile, or attempt to derive source code except as permitted by law; (c) resell, sublicense, or provide the Service to a third party except as expressly permitted; (d) upload malicious code or interfere with the Service’s operation or security; (e) access the Service to build a competing product or to benchmark against Caytava; (f) submit data you lack the right to submit; or (g) use the Service to violate the rights of others.
5. Customer Data; ownership and license to operate
5.1 You own your Customer Data. As between the parties, you retain all right, title, and interest in Customer Data. Caytava claims no ownership of it.
5.2 License to operate. You grant Caytava a worldwide, non-exclusive license to host, copy, process, transmit, and display Customer Data solely as necessary to (a) provide, secure, and support the Service, (b) perform your instructions (including ingesting data from Connected Accounts you authorize), and (c) comply with law. Our handling of personal information is described in the Privacy Policy, which is incorporated by reference.
5.3 Your responsibilities. You represent that you have all rights and consents necessary to submit Customer Data to the Service and to authorize us to access data from your Connected Accounts, and that your instructions comply with applicable law.
5.4 Aggregated/De-identified data. We may create and use aggregated and de-identified data (which does not identify you or any individual) to operate, secure, and improve the Service, as further described in the Privacy Policy.
6. Connected Accounts and Third-Party Services (including QuickBooks Online)
6.1 The Service can connect to Third-Party Services at your direction. When you connect a Connected Account (for example, QuickBooks Online (QBO), Xero, or a bank data provider), you authorize Caytava to access, retrieve, and use data from that account as you direct and consent, solely to provide the Service’s functionality to you.
6.2 Independent relationship with the provider. Your use of a Third-Party Service is governed by that provider’s own terms and privacy policy, and you are responsible for complying with them. Caytava is not acting on the provider’s behalf and does not process data from a Connected Account on the provider’s behalf; Caytava accesses that data as your service provider, at your instruction and within the scope of your consent. Third-Party Services are provided by their respective owners, and Caytava does not control and is not responsible for them. Intuit, QuickBooks, Xero, and other marks are the property of their respective owners; their use does not imply endorsement or affiliation.
6.3 Disconnection. You may disconnect a Connected Account at any time within the Service. On disconnection, Caytava will stop accessing new data from that account and will handle previously retrieved data as described in the Privacy Policy.
7. AI Features
7.1 The Service includes AI Features that assist you — for example by drafting, summarizing, classifying, searching, or proposing entries. AI Features are assistive only. Consequential actions (such as creating or posting financial records) are designed so that a human reviews and confirms before they take effect; you are responsible for reviewing outputs before relying on or acting on them.
7.2 AI outputs may be inaccurate or incomplete and do not constitute professional advice (see Section 12). You should independently verify any output before relying on it. How AI Features process data, and our commitments regarding model training, are described in the Privacy Policy.
8. Fees and payment
8.1 If your use of the Service is subject to fees, you agree to the pricing and billing terms presented at sign-up or in an order/subscription (collectively, “Order”). Unless stated otherwise, fees are stated in U.S. dollars, billed in advance, non-refundable except as required by law, and exclusive of taxes, which are your responsibility.
9. Intellectual property
The Service, and all software, technology, and content provided by Caytava (excluding Customer Data), are owned by Caytava or its licensors and are protected by intellectual property laws. Except for the license in Section 3, no rights are granted to you. If you provide feedback or suggestions, you grant Caytava a perpetual, royalty-free license to use them without restriction.
10. Confidentiality
Each party may receive the other’s non-public information (“Confidential Information”). The receiving party will use the disclosing party’s Confidential Information only to perform under these Terms and will protect it with at least reasonable care. This Section does not apply to information that is public through no fault of the receiving party, independently developed, or rightfully received from a third party, and does not prevent disclosure required by law (with notice where legally permitted).
11. Term; suspension; termination
11.1 These Terms apply while you use the Service or have an active Order.
11.2 We may suspend or limit access to remedy a security risk, a violation of these Terms, non-payment, or a legal requirement, and will endeavor to give notice where practicable.
11.3 Either party may terminate for material breach not cured within 30 days of notice. You may stop using the Service at any time; termination does not entitle you to a refund except as required by law or an Order.
11.4 Effect of termination. On termination, your license ends and you must stop using the Service. For a period of 60 days after termination, you may export Customer Data using available tools; thereafter we may delete or de-identify Customer Data as described in the Privacy Policy, subject to legal retention requirements. Sections that by their nature should survive (including 5, 9, 10, 12, 13, 14, 15, and 16) survive termination.
12. No professional advice
Caytava is a software provider. Caytava is not a certified public accounting firm, law firm, tax advisor, investment advisor, or fiduciary, and the Service does not provide accounting, tax, legal, financial, or other professional advice. Reports, calculations, classifications, and AI outputs are tools to assist you and your advisors; you are responsible for the accuracy of your books and for your regulatory and tax filings. Consult a qualified professional before making decisions.
13. Disclaimers
Except as expressly stated, the Service is provided “as is” and “as available,” and Caytava disclaims all warranties, express, implied, or statutory, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty that the Service will be uninterrupted, error-free, or secure, or that it will meet your legal or business requirements. Caytava is not responsible for Third-Party Services.
14. Limitation of liability
To the maximum extent permitted by law: (a) neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, data, or goodwill; and (b) each party’s total aggregate liability arising out of or relating to these Terms will not exceed the fees you paid to Caytava for the Service in the 12 months before the event giving rise to the claim.
15. Indemnification
You will defend, indemnify, and hold harmless Caytava from third-party claims arising out of (a) your Customer Data or your use of the Service in violation of these Terms or law, or (b) your breach of your representations regarding Customer Data or Connected Accounts.
16. Governing law; dispute resolution
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules.
17. Changes to the Service and Terms
We may modify the Service and these Terms. For material changes to these Terms, we will provide notice (for example, in-product or by email) before they take effect. Your continued use after the effective date constitutes acceptance. If you do not agree, stop using the Service.
18. General
Assignment (you may not assign without our consent; we may assign to an affiliate or in a merger/acquisition); notices; entire agreement (these Terms and any Order and the Privacy Policy are the entire agreement); severability; no waiver; independent contractors; no third-party beneficiaries; force majeure.
19. Contact
Caytava Inc.
8 The Green # 25854
Dover, DE 19901
legal@caytava.com ·
support@caytava.com