Caytava customers can text a photo of a receipt, invoice, or bill to our support number, and it is filed automatically to their document vault. This page describes that program: who receives messages, how they opt in, how they opt out, and what the messages contain.
Program description
Caytava is a financial operations platform for businesses. This messaging program supports a single transactional use case: document intake. A customer sends us a picture of a receipt or a bill; we file it against their account so it is available in their books.
All messaging is customer-initiated. We do not send marketing, promotional, or bulk messages from this number. We do not message anyone who has not entered their own mobile number into their Caytava account and accepted the consent language shown below.
How recipients opt in
Opt-in happens through an authenticated web form inside the customer's own Caytava account, under Profile → Mobile number. The field is optional and blank by default. No number is stored unless the customer types it in and presses Save.
Directly beneath that field, visible before saving, the customer sees this exact language:
By adding your mobile number, you agree to receive text message confirmations about documents you send us. Message and data rates may apply. Message frequency varies. Reply STOP to opt out, HELP for help. See our Terms and Privacy Policy.
This is the screen as it appears to the customer:
Consent is given by entering a mobile number in the authenticated form above and pressing Save.
Opt-in by text
A recipient can also opt in by texting a keyword to our number. The keywords are START and YES.
On opting in by keyword, the sender receives this confirmation:
Caytava: You’re now opted in to document confirmations. Text a photo of a receipt or invoice and we’ll file it to your account. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
Message frequency
Message frequency varies and is driven entirely by how often the customer chooses to text us a document. There is no schedule, no campaign, and no recurring send. A customer who never texts us receives nothing.
How to opt out
Reply STOP to any message to stop all messages immediately. Opting out is free and takes effect at once.
A customer can also remove messaging entirely by clearing the mobile number field in Profile → Mobile number. Clearing the field stops all messaging independently of STOP.
How to get help
Reply HELP to any message for support information, or email support@caytava.com. Replying HELP returns:
Caytava: Text a photo of a receipt or invoice and we’ll file it to your account. For support, email support@caytava.com. Msg & data rates may apply. Reply STOP to opt out.
Cost
Message and data rates may apply. Caytava does not charge for messages sent to or from this number; your mobile carrier's standard rates apply.
Carriers
Carriers are not liable for delayed or undelivered messages.
Privacy
Mobile numbers collected for this program are used to identify the sender of an inbound document and to reply about that document. We do not sell, rent, or share mobile numbers or messaging consent with third parties for marketing purposes. Message content is handled under our Privacy Policy; use of the platform is governed by our Terms.
Contact
Caytava, Inc. — support@caytava.com